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Frequently Asked Questions

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Frequently Asked Questions

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Fidelis Food Group is a trusted foodservice distributor providing high-quality, cost-effective food solutions to customers across multiple industries.

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We serve schools, healthcare facilities, correctional institutions, hospitality businesses, and other foodservice operations nationwide.

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We deliver flexible, value-driven solutions—including surplus and value-added products—helping customers reduce costs without compromising quality or service.

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We offer frozen, fresh, and shelf-stable products, including specialty and surplus items to meet diverse foodservice needs.

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Yes. We work closely with customers to develop customized food programs aligned with their operational goals and budgets.

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Yes. Our experienced team can assist with menu planning, product recommendations, and cost-saving strategies.

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Yes. We specialize in sourcing surplus and overstock products, providing high-quality options at reduced costs.

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Orders can be placed through our online portal, your dedicated account manager, or our customer service team.

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We serve customers nationwide through a reliable and efficient distribution network.

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Minimum order requirements vary by product and location. Please contact us for details.

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Delivery times depend on location and availability, with most orders delivered within 1–3 business days.

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Our customer service team is ready to help. Contact us promptly, and we’ll work quickly to resolve the issue.

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Yes. Samples are available for many products to support informed purchasing decisions.

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Absolutely. Our team is available to discuss your requirements and develop tailored solutions.

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We reduce food waste by sourcing surplus products and promoting responsible practices across our supply chain.

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Yes. We prioritize partnerships with local and regional producers whenever possible.

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We support food donation programs and partner with organizations focused on hunger relief and food security.

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Contact us through our website or customer service team to set up an account.

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Yes. We offer consultations and product demos to help identify the best solutions for your business.

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Visit our website, follow us on social media, or contact our team directly.